Viewing Flam experiences

Once you have published the campaign, you can easily scan and interact with your Flam experience! Follow these steps:

Steps to Play the Experience

1. Scan the QR Code

• Use your smartphone or tablet to scan the Flam QR code on campaign print.
• A Flam pop-up will appear on your screen—tap to open the experience.
  • For iOS device - Tap “Play” to open camera
  • For Android device - Tap “I’m in” or “Open App” when prompted
• Ensure you have a stable internet connection for quick loading.

2. Grant Camera Permission

• Flam requires camera access to function correctly.
• If prompted, allow camera permissions.
• If you accidentally denied access, go to your device settings and enable camera permissions.

3. Point the Camera at the print

• Once the camera opens, position it over the print.
• Ensure the entire print is visible within the frame.
• Hold your device steady and close for better recognition.
• Avoid extreme angles—face the image straight-on for best results.

Best Practices for a Smooth Experience

Ensure Proper Lighting

• Play in a well-lit environment to help the camera recognise the print faster.
• Avoid glare, reflections, or direct sunlight on the print.

Stable Positioning

• Keep the print flat and free from movement.

Maintain a Steady Internet Connection

• A strong Wi-Fi or 5G connection ensures faster loading and seamless interactions.
• If the experience lags, try switching networks.

Engage & Interact!

• Some experiences include interactive buttons, animations, or sound effects—tap on elements to explore.
• Share the experience with friends and post on social media for a viral effect!

Experience Not Playing the Way You Wanted It To?

If your Flam experience isn’t working as expected, follow these troubleshooting steps to resolve common issues.

Not Playing?

• Ensure your campaign has been Published before trying again.
• Check your internet connection and retry after killing the app window.
• Check if it works on digital campaign image on desktop. If it works, your print may have stretched during printing.

Unsteady Experience?

• Follow the guidelines for designing your campaign image.
• Ensure the print is well-lit, flat, and not reflective.
• Try scanning the print in a stable environment without sudden movements.

Not Aligned?

• Ensure you’ve chosen the correct Scale and Position parameters during experience setup.
• Adjust your camera angle to face the image straight-on.
• If alignment is off, recalibrate the experience in the editor and test again.

No Sound?

• Ensure your device volume is up and silent mode is off.

Still Facing Issues?

• Restart your device and try again.
• Contact Flam Support for further assistance.